How do I issue a refund to a club member through Clubforce?

Refunds can only be issued for transactions processed in the last three months. To issue a refund to a club member through Clubforce, take the following steps: 

1. Log in to the Clubforce admin panel
2. From the left-hand menu choose Accounts
3. From the sub-menu choose Refunds
4. Click the + New Refund button to create a new refund
5. Enter the relevant details on the form – once you enter the Registration ID, the form will prepopulate with the relevant transaction details
6. Double check the details, add a note and click Save to submit.

The member and the club will receive a confirmation email and it can take up to 10 days to process the refund.