Common Queries
Help for club members on routine queries relating to their membership
- How to Navigate through the Clubforce App
- How to Navigate the Personal Menu in the App
- Receiving and Replying to Notifications on the App
- How to Add/Remove Clubs from your Newsfeed
- How to Access Fixtures & Results on the App
- Where can I see what lotto numbers I have chosen in the Clubforce app?
- Am I eligible for a discount on my purchase through Clubforce?
- I have registered for club bingo but have not received my bingo books for the next game?
- I've cancelled my membership, can I get a refund?
- How do I cancel my membership of a club through Clubforce?
- How do I collect winnings from a club lotto draw?
- How do I register (and pay registration) for my club on Clubforce?
- I've been assigned as a Coach to my team in the App. How do I access it?
- I forgot my password. How do I reset my password on Clubforce?
- How do I update my payment details on Clubforce?
- My name appears on my child’s registration – how do I change it?
- How do I change my contact details on my Clubforce account?
- How do I change my communications preferences on Clubforce?
- I am no longer involved in the club. Can I get a refund?
- How do I download the Clubforce app?
- How do I pay arrears for my club on Clubforce?
- How do I change my email address on my Clubforce account?
- Can I register for more than one club using the same email address?
- Where can I find the Document Wallet on Clubforce?
- ‘Clubforce’ appeared on my bank statement. Why?
- How do I cancel my club lottery subscription?
- How can I unsubscribe from Clubforce emails / texts?
- How can I turn off Clubforce app notifications?
- Can I check my National Governing Body registration number on Clubforce?
- I paid twice in error. How do I get a refund?