If any of your members need a refund for a Lotto Playslip purchased online, you will be able to process it on your admin panel. When processing a Lotto playslip refund, please bear in mind the following;
- Partial refunds are not supported
- Refunds can only be applied for playslips purchased in the past 3 month
- Only credit/debit card purchases can be refunded
Step 1 - Access the Lotto Playslip Refunds menu
To begin the process of refunding a playslip, go to Accounts on your side menu and select Refunds. On the next page, you will see a tab of options on the left-hand side. To process a Playslip Refund, click on the New Playslip Refund tab on the left-hand side.
Step 2 - Input the details of the Refund
You will first be required to enter a Playslip ID. This is the unique ID that is linked to every Lotto Playslip on Clubforce. This ID can be found by going to Lottery on the main left-hand side menu and selecting Playslip Details. You can type a member’s name or email in order to find the Playslip ID you want to refund.
When you enter the Playslip ID, the details linked to that playslip will appear below. Please ensure that this is the correct member and Lotto Playslip you want to refund.
Even if the playslip has been entered into historical draws, when you refund it, it will automatically be deleted from those draws. If this member has previously won a prize on this playslip, whether it’s a Match 3 or Jackpot, you will be made aware of this by an alert above the Playslip details.
After inputting the Playslip ID, you will then need to add the details of the refund. The Playslip ID, Members Name, and Playslip Value will be automatically added to this field but you can also choose to add additional information that you may think is relevant to the refund e.g. the reason for refund. etc.
Step 3 - Review details and submit refund
Make sure to review the details that you’ve entered. If you’re happy that everything is correct, simply click the blue Refund button and the playslip refund will be submitted.
After it is submitted, an email is sent to the Club Admin and to the member who is refunded. The email lets both parties know that the refund has been issued and it can take up to 10 working days for the money to appear back on the members account.